Last updated: September 17, 2026
At Rootiya ([https://rootiya.com](https://rootiya.com)), customer satisfaction is our top priority. We take pride in the quality of our handcrafted, eco-friendly goods. If you are not entirely satisfied with your purchase, we are here to help.
1. 30-Day Return Guarantee
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging.
- You will need the receipt or proof of purchase.
2. How to Initiate a Return
To start a return, you can contact us at support@rootiya.com.
- If your return is accepted, we will send you instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
3. Return Shipping Costs
- Customers are responsible for paying their own return shipping fees unless the return is due to a Rootiya error (e.g., incorrect item sent, damaged or defective product upon arrival).
- Shipping costs are non-refundable. If you receive a refund, the original shipping fee will be deducted from your refund.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon reception. If an item is defective, damaged, or if you receive the wrong item, please contact us immediately within 48 hours of delivery at support@rootiya.com with:
- Your Order Number.
- Clear photos of the damaged/defective product and the packaging.
We will evaluate the issue and immediately send a replacement or issue a full refund at no extra cost to you.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Gift cards.
- Custom-made or personalized artisan items (unless damaged during transit).
- On-sale or promotional clearance items.
6. Refunds & Processing Time
- Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
- If approved, your refund will be processed immediately to your original payment method (via 2Checkout / Verifone).
- Please allow 5–10 business days for your bank or credit card company to process and post the refund to your account statement.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
8. Contact Us
For any questions regarding our Refund and Return Policy, please reach out to us:
- Email:
support@rootiya.com - Website:
[https://rootiya.com](https://rootiya.com)