Last updated: September 17, 2026
At Rootiya ([https://rootiya.com](https://rootiya.com)), we take great care in packaging and shipping our eco-friendly home goods, handcrafted decor, and artisanal products to customers worldwide. Below you will find detailed information about our shipping options, processing times, and delivery estimations.
1. Order Processing Times
- All orders are processed within 1 to 3 business days (excluding weekends and Sri Lankan national holidays) after receiving your order confirmation email.
- Once your order has been dispatched, you will receive a secondary shipping confirmation email containing a direct tracking number.
2. Worldwide Flat Rate & Free Shipping
We offer transparent and straightforward shipping rates across all eligible international destinations (including the US, UK, Canada, Australia, and Europe):
- Standard Worldwide Flat Rate Shipping: $15.00 USD on all standard orders.
- Free Worldwide Shipping: Expressed automatically at checkout on all orders over $75.00 USD.
3. Estimated Delivery Times
Shipping duration depends on your destination country. Average estimated transit times after dispatch are as follows:
- United States & Canada: 7 – 12 business days
- United Kingdom & Europe: 6 – 10 business days
- Australia & New Zealand: 7 – 12 business days
- Rest of the World: 8 – 15 business days
Note: Delivery times are estimates and may occasionally experience minor delays due to customs clearance, extreme weather, or regional postal disruptions.
4. Order Tracking
Once your package is shipped, you will receive an email notification containing your tracking code and a direct link to track your shipment in real-time. Please allow 24–48 hours for the tracking information to update on the courier portal.
5. Customs, Duties, and Import Taxes
Rootiya is not responsible for any customs duties, tariffs, or import taxes applied to your order upon arrival in your destination country. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damaged, Lost, or Stolen Packages
We pack all items securely using eco-friendly, plastic-free protection. However, if your order arrives damaged:
- Please save all packaging materials and damaged goods.
- Take clear photos of the damaged item and packaging.
- Contact us immediately within 48 hours of delivery at
support@rootiya.comso we can issue a prompt replacement or full refund.
7. Contact Us
If you have any further questions or concerns regarding our Shipping Policy, please contact our support team:
- Email:
support@rootiya.com - Website:
[https://rootiya.com](https://rootiya.com)