Get In Touch
+94 70 2664 916
support@rootiya.com
No69,Niyandagala Road, Homagama, Sri Lanka
Frequently Asked Question!
All our products are crafted from 100% natural, eco-friendly, and renewable materials. Our candles use non-toxic coconut wax with cotton or wooden wicks, our kitchenware features sustainable bamboo and organic coconut shells, and our wall art is printed on artisan-grade, plastic-free canvas.
We ship globally to Tier-1 international destinations (including the US, UK, Canada, Australia, and New Zealand). Standard international shipping is a flat rate of $15.00 USD, and we offer FREE shipping on all orders over $75.00 USD.
Orders are processed within 1 to 3 business days. Once shipped, standard international delivery typically takes 5 to 10 business days. You will receive a tracking link via email as soon as your package is dispatched.
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us at support@rootiya.com within 12 hours of placing it. Once an order has been dispatched, it cannot be canceled, but you can easily return it under our 30-day return policy upon arrival.
We offer a 30-day money-back guarantee. If you are not completely satisfied with your item, you can return it within 30 days of delivery in its original, unused condition. If your order arrives damaged, contact us at support@rootiya.com for an immediate replacement or full refund.
Hand wash your wooden and bamboo items with mild soap and warm water, and dry them thoroughly with a towel. To preserve their natural finish and longevity, avoid using a dishwasher or soaking them in water for long periods.